Solutions
Not everybody
buys online.
A staffed counter that sells, takes payment and prints a pass on the spot, reconciled into the same dashboard.
The problem
Why this exists
The walk-up is still a real part of the gate.
Plenty of people turn up on the day with cash in hand, and in these markets that share is not small. If the box office runs on a separate cash tin and a paper roll, the day ends with two sets of numbers that never quite agree.
What you get
Box office
On-site counter sales
Staff sell and issue tickets at a physical desk on the day, against the same live inventory as the website.
Thermal-printed passes
Print physical ticket stock at the counter, scannable at the gate like any other pass.
Cash and card at the door
Take payment on site and have it reconcile back into the same revenue dashboard as online sales.
One inventory, one report
Counter sales draw down the same allocation as online, so the house never oversells and the day closes on one set of numbers.
Staff roles for the desk
Give box office staff what they need to sell without opening the rest of the organizer dashboard.
In production
What this looks like in the wild.
- inventory
- 1inventoryonline and counter draw from the same pool
- revenue dashboard
- 1revenue dashboardwalk-ups reconcile with online
- payment methods
- 40+payment methodsonline, plus cash and card at the desk
- events powered
- 250+events poweredBangladesh & Thailand
Questions
Box office, specifically.
Can we sell tickets at the venue on the day?
Yes. The box office sells against the same live inventory as the website, takes cash or card, and can print a physical pass at the counter.
Do counter sales show up in the same reporting?
Yes. Walk-up revenue reconciles into the same dashboard as online sales, so you close the day on one set of figures.
Can box office staff see our full dashboard?
No. Roles give the desk what it needs to sell without exposing the rest of the organizer account.
More in the full FAQ.